HOT ROOT CORRECTION/ BLEACHED HAIR CORRECTION

 WHAT ARE HOT ROOTS

We call it 'hot roots' when you are trying to bleach the lace of your knots and you bleach the roots of your hair by mistake. Your roots are now a brassy orange or blonde tone depending on how long you left the bleach on.

HOW DO WE FIX IT

We dye the roots back to their color without dying the lace, this is a very intricate process as you have to dye the roots without dying the lace. To prevent further damage book your unit in with us and let us handle it for you.

HAIR BOOKING INSTRUCTIONS

Full payment and your parcel being received by us secures your booking

COURIER SERVICES

1. You can drop off between 9am-5pm Monday to Saturday 
2. You can courier your hair to us using any door to door courier company like The Courier Guy and Aramex, no postnet to postnet or pep to pep
3. You can use Silent Courier’s if you are in Jhb/Pta their number is 0630899663 (they pick up from you 

Our address: 9 Celestino street, Silverstone Country Estate, Centurion, 0157. Please kindly contact us before dropping off. Our number is 0780400142.

Make sure to use a package you no longer need like a plastic, and put your name and surname in it so we know it's your hair.

CUSTOMIZING

• Bleaching knots
• Plucking
• Treatment
• Styling

BONUS: Glue-less install

HAIR BOOKING INSTRUCTIONS

Full payment and your parcel being received by us secures your booking

COURIER SERVICES

JHB/PTA clients: contact Silent Couriers 0735213670 (they pick up from you)

Clients outside of JHB/PTA: hair can be sent via door to door courier (no pep to pep) you can use Courier Guy, Aramex

Drop off: Between 9am and 5pm Monday to Saturday

Our address: 9 Celestino street, Silverstone Country Estate, Centurion, 0157. Please kindly contact us before dropping off. Our number is 0780400142.

LEAD TIME

Normal lead time

• 7-14 business days from secured booking day

Immediate service

• less than 7 business days from the secured booking
• 20% fee on total charge
• immediate payment required
• once payment is made we will contact you to confirm when you need the hair

REFUNDS

No refunds

DELIVERY

Once the service is complete we will contact you to book your install session, if you wont be coming for the session, delivery to you is R100 

GLUE-LESS INSTALLS

If you make a booking for a glue-less install and you are 30minutes late or more, the booking will be cancelled and a new booking will be made as it affects all bookings for the day.

RETURNS

• Style: hair can be returned within 7 days of receiving it for a different hairstyle (e.g.,making it straight instead of wavy).
• Parting adjustment: return within 7 days of receiving it to change the parting of the hair (e.g.,from middle part to side part).
• Fit adjustment: wig can be returned within 7 days of receiving it if it does not fit well after remaking it.
• False wig claims: we follow strict protocols to ensure that each client receives the correct wig, if you have a claim that you did not receive the correct wig we will need proof that you brought that specific wig to us. 

The hair must be returned at your cost. If the days have lapsed the hair will need to be booked in again.